IT Automation Services


Now it is a matter of efficient automation technologies: They reduce load and free-up resources and the quality of your IT operation significantly increases. In addition, automated procedures are absolutely necessary for our customers in order to comply with strict compliance regulations. And through agile development methods, process automation will continue to gain more speed.

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Return on Automation

Investments in automation and the right automation tools pay for themselves within a short period of time with many benefits, such as higher efficiency, faster processes, greater process reliability, higher data throughput, seamless integration, and greater productivity. The overall result is a significant increase in the cost-benefit ratio.

Wherever it is that you have the greatest automation potential, we will work this out for you with a return on automation assessment.

Service- und ITIL-Automation

The requirements for IT service delivery depend strongly on the individual requirements for each company. We have realized that the demand is for a more rapid, reliable, reproducible and improved variable service delivery. This is no longer possible manually, particularly when ITIL processes such as, Incident, Change, or the maintenance of the CMDB must be taken into account. This can only be guaranteed by using a high degree of automation. Just a few years ago, each individual IT system was equipped with complex resources monitoring system and an even more complex correlation of fault messages for the detection of the service status. Since today almost every IT service is based on distributed systems, this deterministic approach is no longer maintainable. It makes more sense to accept that an IT service can be disrupted and concentrate on automatically detecting and automatically recovering any problems. This is the Resilience approach to ensuring the IT service. To use this Resilience approach, the company needs appropriate processes, methods and tools.

Prerequisites for a service and ITIL automation

  • Recognizing existing processes
  • Recognizing the ITIL maturity level
  • Identifying process gaps and necessary ITIL structures
  • Identifying a solution path
  • Determination and implementation of suitable technologies

Workflow Automation

The automation of workflows (workflow management) is the information technology automation of business processes.

Each workflow is a chain of conditions (places) and actions (transitions) that must be recognized, fulfilled and should be automated wherever possible.

Prerequisites for workflow automation

  • Recognizing the conditions and actions
  • Unambiguous determination of the temporal dependencies
  • Identifying the automation potential (not all processes can be automated)
  • Identifying a solution path
  • Determination and implementation of suitable technologies

Workload Automation

With IT, workload management is the main focus of the load distribution of inquiries and actions on different systems for the most rapid processing and optimal utilization of the IT components. This can affect a single system and also complex structures in a heterogeneous system landscape.

The challenge is to identify the existing job control (both local and central), their dependencies, and to transfer them to a central control system, where an overview of each job is possible and from where it is coordinated, monitored and the corresponding resources availability can be optimally distributed.

Prerequisites for workload automation

  • Recognizing all jobs (local and central)
  • Recognizing conditions, actions, and direct dependencies
  • Unambiguous determination of the temporal procedures
  • Identifying optimization potential
  • Identifying the automation potential
  • Identifying a solution path
  • Determination and implementation of suitable technologies for automation and control

Security Automation

To a large extent, security automation is mostly based on workflow automation solutions. However, these solutions mostly represent "island solutions", without any reference to other infrastructure components and processes such as firewall, identity and access, life cycle (whether man or machine), etc.

The demand for more rapid provisioning of services also requires an automated solution for security that integrates all necessary components and processes so that the service delivery does not become a bottleneck.

Prerequisites for security automation

  • Identifying the infrastructure and all components
  • Identifying the manual processes
  • Unambiguous determination of the temporal procedural processes
  • Identifying existing risks in technology and processes
  • Identifying the automation potential
  • Identifying a solution path
  • Determination and implementation of suitable technologies for automation, command and control