IT Service Management


IT SERVICE MANAGEMENT

We can provide you with punctual support with improving the command and control of your IT services for your company. Customized reporting procedures and performance management solutions provide you with more targeted information concerning the performance of your IT. It really does not matter whether the IT services are provided by your own IT department or by an external provider.

IT Service Governance Consulting

We tailor our approach individually in consultation with you, generally though, we orientate ourselves to customary market standards, such as the ITIL-V3 model of IT Governance.

We support you in:

  • The definition or validation of key figures for your IT management
  • The creation and refinement of an IT Governance model
  • The definition of an action catalog
  • The creation of IT Governance guides and with change management

ITSM Suite Auswahl

ITSM solutions form the backbone of modern enterprise IT. It is only possible to achieve high productivity together with them while maintaining the service level and to optimally control the IT processes. Many organization are no longer satisfied with the solution they use and are searching for modern alternatives that achieve unprecedented flexibility, functionality and user friendliness.

Our experience can help you to find the best solution for you in no time at all!

ITIL Process Consulting

When it comes to our IT process consulting, we go at it pragmatically and rely on aomation's own tried and tested methods and process models, as well as on the customary market standard process management.

Complementing your individual needs, we focus on the really necessary and doable to achieve the best possible quality and efficiency for you.

Performance Services

With the start of virtualization, IT departments are under increasing pressure to constantly optimize the utilization of their resources and to respond to changes. Additionally, IT organizations often serve geographically distributed systems, which means that the reduction of costs while at the same time increasing the service levels is practically impossible. To achieve efficient management of these complex information infrastructures, new methods and tools are implemented, each is autonomous and none have a holistic approach.

We can help you optimize your IT infrastructure and application performance by looking at the entire workflow of your data on servers, storage, SAN, and LAN networks. Our experts have many years of experience dealing with performance and workflow optimization, they can support you in the analysis and removal of bottlenecks, check and optimize your hardware and software configurations and offer support so you can use your existing IT landscape more efficiently on a permanent basis.