Now it is a matter of efficient automation technologies: They reduce load and free-up resources and the quality of your IT operation significantly increases. In addition, automated procedures are absolutely necessary for our customers in order to comply with strict compliance regulations. And through agile development methods, process automation will continue to gain more speed.
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Investments in automation and the right automation tools pay for themselves within a short period of time with many benefits, such as higher efficiency, faster processes, greater process reliability, higher data throughput, seamless integration, and greater productivity. The overall result is a significant increase in the cost-benefit ratio.
Wherever it is that you have the greatest automation potential, we will work this out for you with a return on automation assessment.
The requirements for IT service delivery depend heavily on the individual needs of each company. We find that a faster, more reliable, more reproducible and significantly more variable service delivery is required. This can no longer be achieved manually, especially if ITIL processes such as Incident, Change or CMDB maintenance have to be taken into account. This can only be guaranteed by a high degree of automation.
Just a few years ago, every single IT system was equipped with a complex monitoring of resources and an even more complex correlation of error messages to identify the service status. Today, since practically every IT service is based on distributed systems, this deterministic approach can no longer be sustained. It makes more sense to accept that an IT service can be disrupted and focus on automatically detecting and automatically restoring it. This is the resilience approach to securing the IT service. In order to use this resilience approach, processes, methods and tools suitable for the company are required.
The prerequisites for service and ITIL automation are:
The automation of workflows (workflow management) is the information technology automation of business processes.
Each workflow is a chain of conditions (places) and actions (transitions) that must be recognized, fulfilled and should be automated wherever possible.
Prerequisites for workflow automation:
With IT, workload management is the main focus of the load distribution of inquiries and actions on different systems for the most rapid processing and optimal utilization of the IT components. This can affect a single system and also complex structures in a heterogeneous system landscape.
The challenge is to identify the existing job control (both local and central), their dependencies, and to transfer them to a central control system, where an overview of each job is possible and from where it is coordinated, monitored and the corresponding resources availability can be optimally distributed.
Prerequisites for workload automation:
The use of mobile solutions and cloud solutions makes the use of secure and professional API solutions indispensable. Within the scope of our Automation Consulting Services, we offer you appropriate API solutions to meet your needs. Also we support you in API Architecture and Solution design as well as in API implementation.