IT AUTOMATION Consulting

Now it is a matter of efficient automation technologies: They reduce load and free-up resources and the quality of your IT operation significantly increases. In addition, automated procedures are absolutely necessary for our customers in order to comply with strict compliance regulations. And through agile development methods, process automation will continue to gain more speed.

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Service Process Automation

The requirements for IT service delivery depend heavily on the individual needs of each company. We find that a faster, more reliable, more reproducible and significantly more variable service delivery is required. This can no longer be achieved manually, especially if ITIL processes such as Incident, Change or CMDB maintenance have to be taken into account. This can only be guaranteed by a high degree of automation.

Just a few years ago, every single IT system was equipped with a complex monitoring of resources and an even more complex correlation of error messages to identify the service status. Today, since practically every IT service is based on distributed systems, this deterministic approach can no longer be sustained. It makes more sense to accept that an IT service can be disrupted and focus on automatically detecting and automatically restoring it. This is the resilience approach to securing the IT service. In order to use this resilience approach, processes, methods and tools suitable for the company are required.

The prerequisites for service and ITIL automation are:

• Capture of existing processes
• Recording the ITIL maturity level
• Identification of process gaps and necessary ITIL structures deployment of a solution
• Determination and use of appropriate technologies

Workload Automation

With IT, workload management is the main focus of the load distribution of inquiries and actions on different systems for the most rapid processing and optimal utilization of the IT components. This can affect a single system and also complex structures in a heterogeneous system landscape.

The challenge is to identify the existing job control (both local and central), their dependencies, and to transfer them to a central control system, where an overview of each job is possible and from where it is coordinated, monitored and the corresponding resources availability can be optimally distributed.

Prerequisites for workload automation:

• Recognizing all jobs (local and central)
• Recognizing conditions, actions, and direct dependencies
• Unambiguous determination of the temporal procedures
• Identifying optimization potential
• Identifying the automation potential
• Identifying a solution path
• Determination and implementation of suitable technologies for automation and control